Why has Google Pay stopped working? / How to fix Google Pay not working?
26 May 2023
By PAYCEC
It’s possible that a software update had an impact on functionality. Make
sure your phone satisfies security requirements if you modified it. With
Android developer versions running on the phone, Google Pay might not
function in stores.
Other Causes of Google Pay Not Working
Here are some potential for why Google Pay isn’t working:
- Your credit card information is wrong.
- The type of card is not accepted by the merchant.
- The card is no longer valid.
- There has been suspicious activity reported on your card.
- NFC is not supported or is disabled.
- Your device is rooted.
- You don't have access to the internet.
-
It's possible that your bank or card issuer does not accept contactless
payments if you are unable to add a credit card to Google Pay.
Experiencing issues with Google Pay not working can be frustrating when
relying on technology for essential tasks. Fortunately, we have compiled a
list of simple fixes that should help you get Google Pay up and running in
no time.
If you’re unable to use Google Pay for making purchases or adding a credit
card, here’s what you can do:
-
Update the Google Pay App: Ensure that you're using the latest version
of the Google Pay app. Visit the Google Play Store and check for any
available updates. Updating to the newest version can often resolve
issues with the app.
-
Check Your Phone Number and Update Your Google Pay Phone Number: Verify
that your phone number is accurate. To do this, open Google Pay, click
on your profile picture in the top right corner, select Settings, and
then Personal information. If needed, edit your phone number to match
the correct one.
-
Verify Your Card and Update Your Google Pay Card Information: Ensure
your linked credit or debit cards are current and accurate. Open Google
Pay, click the Ready to Pay button and review the information at the
bottom of each card. If necessary, click the "Add a payment method" icon
to add a new card or update the details of an existing one.
-
Clear Your Cache: Clearing the cache of the Google Pay app can resolve
issues caused by accumulated data. Access your phone's Settings,
navigate to the Apps section, locate Google Pay, select Storage & Cache,
and choose "Clear cache." Restart the app after clearing the cache.
-
Check the Connection & Troubleshoot Your Internet Connection: Check your
network settings, ensure you have connected to a reliable network, and
verify that your internet connection is functioning properly.
-
Make Sure Your Phone Supports NFC: NFC (Near Field Communication) is
necessary for contactless payments. Verify if your phone supports NFC by
referring to the official list of NFC-compatible devices. Enable or
disable NFC in your phone's settings if needed.
-
Confirm Your Identity with Google Pay: In case of suspicious activity or
when attempting an unusually large transaction, Google Pay might request
additional verification. Follow the prompts to confirm your identity if
prompted.
-
Try a Different Card: If a specific card is not working, try using a
different card. Some merchants may not accept certain card types,
causing them to appear grayed out in Google Pay.
-
Contact Your Card Issuer: If you've verified all the card information
and are still experiencing issues, contact your card issuer to ensure
there are no restrictions or holds on your card.
-
Uninstall and Reinstall the App: If all else fails, uninstalling and
reinstalling the Google Pay app can often resolve persistent issues.
However, you may need to set up your bank and credit card accounts again
after reinstalling.
By following these troubleshooting steps, you can resolve common issues and
restore the functionality of Google Pay, ensuring a smooth payment
experience.
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