Thời gian cập nhật: Th06 19, 2024, 12:24 (UTC+03:00)
A dispute (also known as a chargeback) occurs when a cardholder questions your payment with their card issuer. The card issuer creates a formal dispute which immediately reverses the payment. The payment amount, along with a separate dispute fee levied by the card network, is deducted from your account balance.
There is a dispute resolution process through which you can respond and submit evidence to make your case that the payment was valid. If the dispute is found in your favor, the disputed amount is returned back to you. If a dispute is upheld, the card issuer’s decision is final and the cardholder’s payment remains refunded.
Please note that the full lifecycle of a dispute, from initiation to the final decision from the bank, can take as long as 2-3 months to complete.
After you receive a dispute you have one decision to make: will you challenge the dispute or not.
you choose to challenge it, you will need to provide a response -- your evidence -- to the issuer of the card.
The evidence you provide the issuer at this step of the process is the only communication between you and the issuer. There are no other opportunities to communicate during this process. Based on the evidence you give, the issuer will make a single, final decision about whether the dispute is won or lost.
If you choose not to challenge it, you can either ignore the dispute and do nothing or explicitly accept the dispute.
When submitting evidence for a physical product, it's essential to provide documentation that supports your claim, verifies the transaction, and demonstrates the condition and delivery of the item. Here are some examples of evidence you can submit:
Remember, it's crucial to ensure that all evidence provided is accurate, complete, and relevant to the dispute or claim at hand. If you have any doubts or specific requirements for evidence submission, consult the platform or service through which the transaction took place for guidance.
When submitting evidence for digital products or services, it's important to provide documentation that supports your claim, verifies the transaction, and demonstrates the nature of the digital product or service. Here are some examples of evidence you can submit:
Ensure that the evidence you provide is accurate, complete, and relevant to the dispute or claim at hand.
When submitting evidence for offline services, it's important to provide documentation that supports your claim, verifies the transaction, and demonstrates the nature and completion of the services provided. Here are some examples of evidence you can submit:
Ensure that the evidence you provide is accurate, complete, and relevant to the dispute or claim at hand.
When your business receives a card dispute (also called a chargeback), the cardholder's card issuer pulls the amount for the dispute from PayCEC, as well as that network's dispute fees. We pass these on to you, the merchant, and debit your PayCEC balance for the dispute amount plus network dispute fee. This will appear in your balance history as a single balance transaction for the dispute amount and fee.
If you issue a full refund on a charge before a dispute happens, it is no longer possible for the cardholder to dispute it. So you are protected from any future dispute or dispute fee. Once a cardholder initiates a dispute, it is no longer possible to avoid the fee.
All disputed payments (also known as chargebacks) incur a fee of $60.00 / dispute transaction regardless of the outcome of the dispute.
Chúng tôi rất muốn giúp doanh nghiệp của bạn mở ra cánh cửa cho những cơ hội mới
và thành công lâu dài.
Chúng tôi rất hân hạnh được phục vụ với tư cách là đối tác kinh doanh và nhà cung cấp dịch vụ tài chính đáng tin cậy của bạn trong ngành và các dịch vụ liên quan đến kinh doanh khác. Với sự giúp đỡ của đội ngũ nhân viên chuyên nghiệp của chúng tôi, để giúp các thương nhân đạt được mục tiêu phát triển và mở rộng thị trường kinh doanh quốc tế.
Luồng thanh toán của chúng tôi đã phát triển trong thế giới thương mại điện tử để hoạt động liền mạch và hiệu quả trên tất cả các nền tảng và thiết bị. Chúng tôi rất vui khi kết hợp công nghệ với dịch vụ khách hàng, để giải quyết các mối quan tâm của bạn vào lúc này.
PayCEC là một mạng lưới thanh toán toàn cầu, không chỉ cho phép người bán được thanh toán ngay lập tức và an toàn mà còn cho phép họ rút tiền bằng nhiều loại tiền vào tài khoản công ty của họ.